Why haven't I received a response to my enquiry/application?

PetRescue supports more than 1000 rescue groups, shelters, and vets that advertise pets for adoption on our website. When you make an enquiry about a pet via their PetRescue profile page it is sent directly to the rescue group, shelter or pound that’s responsible for the care and rehoming of the pet.

We’re in unprecedented times! Our rescue groups are experiencing high levels of interest in adoption at the moment, during the Coronavirus pandemic - there’s been a 300% increase in pet enquiries sent through the PetRescue website. This is fantastic for rescue pets waiting for homes, but we’re asking folks to please be patient during this time. 

Most of our rescue members are small and volunteer-based, and may take a bit longer to respond. We ask that you are understanding of what may be a longer-than-typical response time.

However, we would certainly expect every group to get back to you. If you have not received a response from your enquiry after 10 working days, please click the 'sad face' below to contact us. Please provide the pet's PetRescue ID and the name of the organisation that has them in care (located in the panel on the right-hand side of the pet's profile) so that we can follow it up for you.

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