Forgotten or resetting your password

If you have forgotten or want to reset your password, you can reset your password for your PetRescue account here.

Please note you will need access to the email used to create your account as the link to reset your password will be sent to this mailbox.

If you don't have access to that email address, you can reach out to one of our friendly team members at and they will help you regain access.

To verify it's you, they may need you to confirm some details on your Group Profile, such as:
  • the name of your primary contact listed on your Group profile
  • the email address and/or contact number linked to your Group profile
  • the address listed on your Group profile

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