Set up an auto-response for enquiries

Keeping enquirers informed during their search can help reduce noise in your inbox by setting expectations right upfront about your adoption process.
This will help free up time to focus on reviewing applications without additional emails from the potential adopters.
By using the ‘auto-response’ functionality, a standard email is automatically sent to all enquirers without needing to respond individually.

It’s easy to set up and customise your ‘auto-response’ on PetRescue. 

  • The first step is to draft your email which might include information such as when to expect a response, if other information is required (such as if an enquirer needs to complete an adoption application) or how they’ll hear from you.
  • To enable the autoresponder feature, one of the groups admins will need to log in and go to ‘My Group Profile’ then click 'Edit' to enable this option.

  • Scroll to the bottom and click ‘enable’ under ‘Enquiry auto-responder.’ Input an auto-response of your choice, and click ‘Update Group’.

  • Once you’ve updated your group’s auto-response, any new enquiry will automatically respond to the auto-response you have enabled. This will give you enough time to review enquiries as they come through and keep enquirers in the loop! This is how your response will appear in your conversations. 

Please note: Your auto-response will only be sent once as the first reply.

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