Sending a message to all enquirers after updating a pet's status (bulk message)
If you’re looking to update a pet's status and have received multiple enquiries for a pet, you can notify all enquirers at once with an automated message. This is helpful for keeping enquirers informed promptly and efficiently!
Step 1: Update the pet's status
- to send a message to all enquirers you will first need to go to the pet’s listing and update the pet's status to On Hold or Adopted.
- to update your pet's status, log in and go to Manage My Pets to find the pet listing that you wish to update.
- once on the pet's listing, you will find the option 'Update Status' at the top of their listing and details.
- click on the drop-down, select the status you'd like to update to and click the 'Update Status' button.
Step 2: Send a bulk message to all the enquirers.
- upon updating the pet's status, a pop-up will appear with a preview message to send to enquirers informing them of this status change.
- for pets that have been adopted, this will be a preset message, however, for pets changed to on hold, this message can be customised in the free text box provided.
- to send, click the big green button which states ‘Yes, notify unsuccessful enquirers’ or ‘Yes, send enquirers an update’.
Step 3: Exclude the adopter or an enquirer from the bulk message
- before the message sends, another pop-up will ask you to choose the adopter or enquirer the pet is on hold for (this is so we don’t send a notification to them!).
- select the individual from the drop-down menu which lists all those who sent an enquiry for the pet.
- once you have selected the enquirer, or selected ‘None of the above’, click ‘Send notification’.
- and with that - all enquirers will be notified within the same conversation window where they first enquired about the pet!